What are the benefits of creating a login?

• You can see invoice history, payment history and store your credit card on file. You can also choose whether you prefer email or paper invoices, and update your contact details.

• The alternative to making a login is to make a one-time payment - you can pay your bill but you cannot see your past invoices and payments.

• While creating a login is not required to make payments, it makes paying and managing invoices quicker and easier. Your login organizes invoices you owe and those you've already paid, plus gives you quick access to your complete transaction history. You can even include accounts for family members, making bill-paying as simple as a few quick clicks.

 

How do I create a login?

• Click Create Login (at the top of this page), enter your contact details, and the numbers that appear on the invoice that was emailed/mailed to you.

 

Why should I store my credit card or eCheck details in my login?

• Having this information stored in the system allows you to quickly make future payments with one click.

 

How secure is my information here?

• Super secure.  The security of your personal information (both credit card and personal health information) is our top concern.  The SSL (secure sockets layer) and TLS .

 

I made a payment in the patient portal, however I do not see the transaction in my bank account.

• It can take up to 7 business days for payments to process through the banking system. The receipt you receive via email at the time of payment is acknowledgement that your payment has been received and is being processed. You can check the status of your transactions in the payment history.

 

I’m trying to register with my email address but I keep getting a message that the email already exists.

• Email addresses are unique and cannot be used more than once. Make sure you or a family member have not already used your email address to create a profile on the patient portal.

 

If I need to change my credit/debit card information how do I do that?

• You can quickly and easily edit your payment method by going to ‘User Profile’ and add a new payment method.

 

What are the benefits of email delivery of invoices?

• eDelivery provides faster delivery of invoices and it reduces paper waste for the environment.

 

How do I sign up for email delivery?

• By calling us, your Health Provider or creating a log in, and going to Account Details.

 

Why do I need to enter an Account number and an invoice number to set up a patient account?

• Account numbers and invoice numbers help confirm that we have the correct information from you in order to display your patient invoices.

 

I do not see the logo of my credit card listed on Step 1 of the payment screen. Can I make a payment with my card?

• The credit card logos displayed indicate what card types are accepted. If the logo of your credit card is not displayed on step 1 of the payment process, then you will not be able to use that credit card type for payments.